Who is my customer?

Who is my customer?

Conventional wisdom tells us that one of the most important relationships, is the relationship between the supplier and demander. A well known speaker I was listening to reminded me of something I hadn’t heard in a while. He said “in order for something to be successful the supplier has to be at the mercy of the demander. You control the market by your hunger.”

I must concur that most businesses fail not because the concept is bad but because there is no demand. No matter how great your service or product is, if there are no customers demanding it…there is no point.

You don’t own the market…the customer does. We are increasingly in a period where customers have the biggest say. Business leaders are investing millions on their customer focus units. More and more corporate strategies are gearing up in ensuring that the customer is the focal point.

As much as this statement is true for business organisations it’s also true for all those of us who wake up every day to do something. Whether you a home executive or a business executive, have you paused and asked yourself who is my customer?

The customer is always King…and I am also asking myself…Who is my customer? I often echo that I feel really called to write and share everyday wisdom in the hope that it will encourage those who read to pursue their purposes. I am hoping that whoever will read this and other column’s I’ve written, will respond and articulate whether I have adequately supplied to their demands.